1. Introduction

The right to privacy and, specifically, the right to personal data protection is one of the values of FLUIDRA KAZAKHSTAN company belonging to Fluidra Group whose parent company is FLUIDRA S.A. (you may consult the Fludra Group companies in (hereinafter “Fluidra”)

The aim of this policy is to explain how Fluidra shall process any personal data it collects from the user navigation or from various forms that may be posted on the pages of its Website at Your personal data shall be processed in the strictest confidence and solely for the purposes to which you have consented, as explained below in this General Privacy Policy and in the Basic Information on Privacy on each of the forms.

2. Commitment to privacy

Fluidra is fully committed to compliance with the EU's General Data Protection Regulation and the laws on personal data protection that may be in force at any given time, as this is a top priority for Fluidra’s Group.

Therefore, Fluidra has taken the decision to implement the following principles, whereby privacy forms the basis of all data processing.

  • Transparency in data processing is one of our priorities, so whenever we collect personal data about you shall we duly inform you of the purpose for which they shall be processed in the relevant privacy policy.
  • We shall only process the data that are strictly necessary for the purposes about which you shall have been informed.
  • We shall never oblige you to provide personal data, unless absolutely necessary to render you a service that you may have requested.
  • Whenever possible, we shall make the most straightforward means available to you for you to control your personal data.
  • Your data shall not be assigned, sold, leased or in any other way whatsoever made available to third parties, except in the case of Fluidra’s service providers that render certain services, but under no circumstances shall they process them for their own ends. Some of these service providers may be based outside of the European Union, as stated in the section “International Transfers”.
  • Purposes of data processing

    Fluidra collects your personal data for handling your requests and providing you with products and services that you may find useful. Depending on your interaction on any given web page, we shall process your data for, but not limited to, the following purposes:

    a) To reply to your queries, questions and requests made through customer service, contact or/and to contact you in order to deal with them.

    b) In order to improve our websites, services and products, as well as to provide a better service and content.

    On some occasions, it may be necessary to process your personal data to comply with legal obligations, or in relation to a contractual relationship we may have with you.

    In all other cases, whenever required, we shall ask you for your consent for processing your personal data.

    3. Sending marketing messages

    Within the framework of its marketing activities, may provide you with the means for registering or signing up for the company's newsletters and commercial information about it. The sending of such messages shall be subject to you having given your consent to do so at all times.

    In the event that you have given your consent, Fluidra shall send you customized information about its products, business and services in accordance with your tastes and preferences.

    You may withdraw your consent at any time whenever you receive marketing messages through the link or button enabled for this purpose in all messages, or by expressing your desire to withdraw your consent through the following channels:

    (i) An email to

    (ii) A letter addressed to Avda. Francesc Macià, 60, planta 20, 08208, Sabadell (Barcelona).

    4.Duration of processing and term of storage

    Fluidra is bound by the undertaking to only process your personal data while they are actually useful to us and we are able to provide you with a quality Service by using them. Therefore, we make every reasonable endeavor to keep the term of processing and storage of personal data as short as possible.

    To this regard, we shall inform you of the term of processing and/or storage of personal data on each form from which data are collected.

    In any event, even if you request that we delete your data, we may store and keep them, subject to their being blocked as required by law, for the term required for us to fulfill our legal obligations and for their disclosure to the competent Authorities on the various matters to which they are subject.

    5. International transfers

    Fluidra as a company with international outreach, have international service providers that may render their services from outside the EU, as a result of which it is possible that your data may be transferred outside of the European Union or the European Economic Area.

    In any event, Fluidra shall ensure that such data processing is protected by the appropriate safeguards, which may include:

    - Standard clauses approved by the EU. These are contractual clauses approved by the European supervisory authority that provide sufficient safeguards to ensure that data processing complies with the requirements established by the European Data Protection Regulation.

    - Third-party certifications.Frameworks or agreements between EU and other countries that establish the standards for processing data in compliance with the European Data Protection Regulation.

    6. Exercise of rights and complaints to the Spanish Data Protection Agency (AEPD)

    As a result of Fluidra processing your personal data, current laws grant you a number of rights. Below is a brief explanation of each right to assist you should you wish to exercise them:

    1. Right of access. You are entitled to find out which of your personal data are processed and the purposes for which we process them.

    2. Right of rectification. Your data shall always belong to you and, as such, you may at any time request that they be rectified if the records we hold of them were wrong.

    3. Right of erasure. You may at any time request that your personal data be erased from our records. However, as set out in the above section on data storage, it should be remembered that in certain circumstances compliance with the laws in force may prevent this right from actually being exercised.

    4. Right to object. You may object to your personal data from being processed in relation to any of the purposes for which we process them, pursuant to the privacy policies that may apply in each case.

    5. Right to restriction of processing. You may request restriction of processing in the following cases:

    a. If you consider that the data we hold about you are incorrect or inaccurate.

    b. If, in the event that you believe we are not legitimately processing your data, you prefer that we restrict their processing rather than erasing them.

    c. If the data we have on record are no longer required for the purposes we collected them for, but you need us to store them to file a lawful claim.

    d. If, having exercised your right to object to the processing of your data for a specific purpose, you are awaiting a reply from us to this regard.

    6. Right to data portability. Provided that it is technically possible to do so and reasonable, you shall be entitled to request that the personal data that you have directly submitted to us be disclosed to another data controller. If this is possible, we shall directly disclose your data to said other data controller, but if it were not possible, we shall provide them to you in a standard format.

    Whenever we process your data based on your consent, you may withdraw it at any time, whereby the only consequences for you, depending on the right exercised, shall be not to be able to render certain services to you.

    You may exercise your rights by addressing Fluidra through either of the following means, accompanied by a copy of a valid ID document:

    (i) An email to

    (ii) A letter to Avda. Francesc Macià, 60, planta 20, 08208, Sabadell (Barcelona).

    In addition, should you wish to do so you may contact our Data Protection Officer at

    In the event that you did not wish to exercise a specific right but needed to make an inquiry or suggestion related to the processing of your personal data, you may also write to the addresses provided for exercising your rights.

    In any event, you are reminded that if you do not receive a response within a reasonable period of time, you may file a claim with the Competent Authority (Spanish Data Protection Agency).

    7. Confidentiality and security in data processing

    Your personal data are very important to us and we undertake to process them in the strictest confidence and discretion, as well as to implement all security measures that we consider are required and reasonable.

    To this regard, Fluidra hereby states and warrants that it has put all the technical means available to it to avoid the loss, misuse, alteration, unauthorized access and theft of the data provided by the users.

    8. Social Media

    Social Media is part of the daily life of many Internet users, and FLUIDRA has created different profiles in such platforms.

    All users have the opportunity to join the pages or groups that FLUIDRA has in different platforms.

    However, you must take into account that, unless obtain your data directly from you (for example, through marketing actions, contests, promotions, or any other valid way), your data will be processed by the corresponding Social Media platform, so we recommend you to read carefully its conditions of use and privacy policies, as well as to make sure you configure your preferences regarding data processing.